A working preview of the website assistant, the after-hours voice line, and the service-request routing built for Ford AV's 16 offices. Everything on this page is live — try it.
Trained on fordav.com and the office directory. It answers product and service questions, points visitors to the nearest office, and hands off to a person when it should.
When the office is closed, the voice line answers, sorts service from sales, captures the site address and the problem, and reads it back before the call ends. Try it right here:
For customers who would rather type it out. Every submission creates a ticket, lands in the service pipeline, and notifies the right team.
Chat, phone, or form — the details are captured the same way every time.
Name, company, site address, issue, and urgency are saved on the customer record.
The ticket enters the service pipeline and the on-call team gets an alert.
New → Dispatched → In progress → Resolved, visible to everyone who needs it.
Tell us where the system is and what it's doing. A service ticket is created the moment you submit, and central dispatch runs 24/7.